Sales Policy
Effective Date: January 15, 2025

At Girard Grandeur, we aim to provide our customers with a seamless shopping experience. This Sales Policy outlines the terms and conditions under which sales transactions are conducted, ensuring clarity and transparency in every purchase.

1. General Information

  • Products: All products offered for sale on our website or in our store are subject to availability. We make every effort to keep our product listings accurate and up to date; however, we cannot guarantee the availability of all items at all times.
  • Pricing: All prices listed on our website or other sales channels are in U.S. dollars and may be subject to change without notice. We strive to provide accurate pricing information but reserve the right to correct any errors.
  • Taxes: Sales tax will be applied to orders based on the shipping address and applicable state and local tax rates. Taxes will be calculated and shown at checkout.

2. Ordering Process

  • Placing an Order: To place an order, simply select the items you wish to purchase and proceed to checkout. You will be required to provide your shipping and payment information to complete the order.
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email containing the details of your purchase, including your order number and an estimated delivery date. This confirmation does not signify acceptance of your order, which is subject to approval and processing.
  • Order Cancellation: Once an order is placed, it cannot be canceled unless the order has not yet been processed or shipped. If you wish to cancel an order, please contact us as soon as possible at info@girardgrandeur.com.

3. Payment Terms

  • Accepted Payment Methods: We accept major credit cards, debit cards, PayPal, and other secure online payment methods. Payments are processed securely through third-party gateways.
  • Payment Authorization: Your payment will be authorized when you place the order. However, we reserve the right to verify the information provided and may cancel your order if payment authorization is not received or if there is any issue with your payment method.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping methods depending on the location and preferences of our customers. Shipping charges will be calculated at checkout based on the shipping method selected.
  • Delivery Time: Estimated delivery times will be provided at checkout. However, actual delivery times may vary due to circumstances beyond our control, such as delays by the shipping carrier or adverse weather conditions.
  • Shipping Address: Please ensure that the shipping address entered at checkout is correct. We are not responsible for any delivery issues caused by incorrect or incomplete addresses.

5. Returns and Refunds

  • Returns: Customers may return products within 30 days of delivery if the product is unused and in its original condition. Please review our full Refund and Returns Policy for more details on how to process returns.
  • Refunds: Refunds will be issued to the original payment method used for the purchase. It may take several business days for the refund to appear on your statement, depending on your payment method and bank.

6. Product Warranty

  • Warranty Information: Some products may come with a manufacturer’s warranty. If applicable, warranty details will be provided with the product or on the product page. Warranty claims should be directed to the manufacturer, and we are not liable for warranty issues.
  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately so we can provide a solution, such as a replacement or refund.

7. Limitation of Liability

  • Liability: Girard Grandeur is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our liability is limited to the purchase price of the product or service in question.

8. Customer Service

If you have any questions or need assistance with your purchase, please reach out to our customer service team: